Support & Contact

How do I connect my schedule?

ShiftHawk reads your schedule from a calendar link (.ics), a spreadsheet (XLSX), or a photo/PDF of a printed schedule. The quickest path is a calendar link:

1. Ask your scheduling administrator for an .ics export link — most systems (Amion, QGenda, MedRez, ShiftAdmin, and others) provide one.
2. Open ShiftHawk and tap Settings → Connect schedule.
3. Paste the link and tap Connect.

Prefer to import a spreadsheet or scan a printed schedule? Head to Settings → Import schedule and choose your file type. For a full walkthrough, see How to connect your schedule →

How do swaps work?

ShiftHawk checks everyone's schedules at once and finds trades that actually work — someone who is free on the day you need off, whose own week won't fall apart, and who meets any rest or role requirements. When it finds a match, it drafts the message for you.

1. Pick the shift you need covered.
2. ShiftHawk searches your colleagues' schedules and surfaces the viable candidates.
3. Tap a candidate — the app writes the swap message.
4. Review it, then send it from your own phone.

ShiftHawk never sends anything on your behalf — you read every message before it goes out.

How do I manage my subscription?

Subscriptions are managed through the App Store or Google Play — ShiftHawk never handles your payment card directly.

On iPhone / iPad: Settings → your name → Subscriptions → ShiftHawk.

On Android: Google Play → your profile → Payments & subscriptions → Subscriptions → ShiftHawk.

From either place you can change your plan, pause, or cancel at any time. If you have a question about a charge or entitlement, email us at [email protected] and we'll sort it out.

How do I delete my account?

You can delete your account and all associated data at any time, either inside the app or by contacting us:

• In the app: Settings → "Delete all data" → Confirm. Deletion is immediate.
• By email: [email protected] — include the email or phone number on your account and we will confirm once it is done.

For full details on what is removed and what (if anything) is retained, see the Account Deletion page →

Where does my data go?

Nowhere, by default. ShiftHawk is local-first — your schedule, your coworkers' details, and your settings live on your phone. There is no ShiftHawk server holding your data unless you turn on an opt-in feature:

• Team Schedule Sharing — stores a limited slice of your availability so teammates can see when you're free.
• Schedule Scan (OCR) — sends a PDF or photo you choose to a text-recognition service to pull out your shifts, then discards the file.

Both are off by default and entirely your call. See our Privacy Policy for the full picture.

Something isn't working — what should I do?

The quickest fix for most issues is to close the app fully and reopen it. If that doesn't help, try:

• Checking that your calendar link is still valid (your scheduling system may have changed it).
• Going to Settings and tapping Refresh schedule to force a fresh fetch.
• Updating to the latest version of ShiftHawk via the App Store or Google Play.

Still stuck? Email us at [email protected] — describe what you're seeing and we'll get back to you promptly.